Returns and problems
Personalised products
These stickers are made using your selected configuration and artwork. The statutory withdrawal exception for made-to-specification or clearly personalised goods may apply. A change of mind is different from a defective or non-conforming product; customisation does not remove the latter rights.
Before production
Contact hola@stickerglow.com with your order reference for a change or cancellation request. We will check the actual stage and explain available options. If a proof is still awaiting your approval, production remains blocked. A change to artwork or cut needs a fresh review and, where requested, approval.
If something is wrong
Describe what you ordered and what arrived, and include the order reference. Photographs of the goods, packaging and relevant detail can help. Keep the goods while we investigate and ask for return instructions before posting them. We assess the appropriate remedy under applicable consumer law; there is no automatic exclusion of valid claims because a short reporting period has passed.
Payment or delivery issues
If payment is pending, interrupted or appears duplicated, contact us before paying again. A digital proof is not evidence that a payment succeeded. For transport damage or delay, tell us what happened so we can investigate with the delivery provider.